We were there are a guest for a birthday party and when we got there, they went over the rules of only one person per trampoline and the other stuff. when they told me that, i explained to them that my son has special needs and needed help and i would need to be there to hold his hand and jump with him they said no problem and gave me a jump pass.
i was jumping with him and a manager or something came to me and told me i could not be on the trampoline with him. so i stood on the outside of it holding his hands trying to help him and a few minutes later same lady came to me with a pool noodle and said you cant hold his hands either its a safety issue. have him hold this and tell him to jump. See if this works.
i said your kidding right? she said no. so he really wasnt able to be on there himself so he sat in the middle of it and couldnt participate
so then i took him to the part where they have the foam pit. i explained to him that mommy is gonna jump in and wait for you. then you jump in and mom will help you out. the person there said you cannot be in there when he goes in, i again explained he needed help and he said i could not help him.
after all that i was pissed and i asked them if they were aware that under the ADA "Americans with Disabilities Act" they must make clear and REASONABLE accommodations for persons with special needs and she told me that is why they have two nights a month that are special needs nights and at that time you can have two people on a trampoline and hand to hand contact to help.
i said so you are discriminating against our persons with special needs by segregating them to one or two nights a month where you will make accommodations but wont make accommodations the rest of the month so they can be with average people at the same time..
it pretty much stopped there and it was then time to go and eat. I am not happy He was discriminated against the way he was. It was more of a safety issue not helping him as I was able to decrease his fall risk, he wasn't able to elope (run off) . those policies need to change and make it more inclusive not exclusive.
Reason of review: Poor customer service.